Refunds/returns

Change of mind

HANDMADE PRODUCTS 

As our handmade products are custom made Furbaby Comforts do not offer a refund or exchange should you change your mind or not like the product you have received. Please ensure upon ordering to check all details, measurements, colour choices ect..

Shipping damage or loss

We carefully pack all our products prior to shipping using high quality packing materials. In the unlikely event that your product has been damaged or lost in transit please refer to the following.

You will be entitled to a repair, replacement or refund which will be determined by us.

We ask that you keep all packaging in case you need to make a return - we cannot accept a return without the original packaging.

To start this process please email us within 48 hours of receipt. Please include a description and a photo of the damage to the product as well as a photo of the packaging. 

Once we receive your email, we will contact you to work out the best way forward to resolve the issue.